Help

For anything at all: hello@caresproviders.com. We aim to reply within one working day.

For privacy questions or account deletion: privacy@caresproviders.com.

Try the postcode instead of the name — some suburb names repeat across states. If your suburb still does not appear, we may not have a provider covering it yet. Email us the postcode and we will tell you when that changes.

Tell us which provider and what looks wrong. We check it against the public registers and contact the provider. Providers can also request a correction from their own dashboard, and a person reviews each request before anything changes.

That happens, and we want to know. Coverage is confirmed by providers on a 30-day cycle, so a listing can be accurate on the day it was confirmed and out of date by the time you call. Let us know and we will ask them to re-confirm.

Start at create an account and choose the provider option. You will need your ABN and, if you have one, your NDIS or aged care registration. A person checks both against the public registers before your listing goes live — usually within two working days.

Coordinators, local area coordinators and discharge planners can be identity-checked to see de-identified household summaries at suburb level. Choose the professional option when you create an account. A person reviews the evidence you supply — this is never automatic.

We are a directory, not a crisis service. If someone is in immediate danger, call 000. For mental health support, Lifeline is on 13 11 14, any hour of any day.