Privacy

You can search this directory, read a full provider profile and telephone a provider without an account, and without telling us anything at all.

We never ask for:

• A diagnosis, a condition, or anything about someone's disability or care needs
• An NDIS or My Aged Care number
• Your relationship to the person you are searching for
• A date of birth, Medicare number or government identifier

An account exists for one reason: to keep a shortlist. If you make one, we hold your email address, a hashed password, the name you gave us, and which providers you saved.

Nothing about the person you are supporting is stored on a shortlist — only the providers being compared. You can see everything we hold, and download it, from Your data in your dashboard.

Provider offices are pinned to their exact location, because those are business addresses people are invited to visit.

Homes where people live are only ever shown at suburb level. We do not hold street addresses for them, so we could not show one even if we were asked to. Addresses pass directly between you and the provider when you arrange a visit.

Coverage, service categories, registration details and contact numbers are open to everyone, with no account.

Signing in — email only — additionally shows how many places a provider has open.

Coordinators, local area coordinators and discharge planners can be identity-checked by a person on our team. Once verified, they also see de-identified household summaries at suburb level: support ratio, gender mix and age range. No names, and never an address. Verification is a human decision — it cannot be granted on request.

When a figure is small enough that it could point at one household or one person, we do not show it. In an area with fewer than three providers we say only that vacancies exist, never how many. Provider analytics are reported at region level, and a period with fewer than five events shows totals only.

Nothing that identifies you. Providers see how many people viewed their record, how many revealed contact details, and which regions those people were in. We do not hold a record that identifies which person looked at or rang a provider.

• We do not sell or rent your details to anyone
• We do not let providers pay for a higher position in search results
• We do not place advertising or analytics trackers that follow you across other sites
• We do not share your information with the NDIA, My Aged Care or any government agency unless the law requires it

Email privacy@caresproviders.com and we will delete your account and everything attached to it, then confirm once it is done. A person reads that inbox.

For anything about your privacy, email privacy@caresproviders.com. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.